Change
Management

Change Management Framework

Without a clear, structured change management strategy, businesses risk resistance from employees, operational inefficiencies, and a failure to realise a return on investment.

Our team help you turn these risks into opportunities, leveraging proven methodologies like Prosci ADKAR and Lean Six Sigma to embed sustainable, high-impact change within your organisation.

Aligning change initiatives with your company’s long-term goals to maximise business value.

Creating structured communication and training programmes to drive engagement and ownership.

Embedding change management capabilities to ensure long-term success and resilience.

Risk Management and Mitigation Strategies

Successfully implementing large-scale transformations requires careful risk management in global organisations.

Our experience is demonstrated through projects like the Port of Dover’s ERP implementation, where we led structured business change, mitigating process disruptions, stakeholder resistance, and adoption challenges.

This experience provides deep understanding of aligning multiple business units with unified ERP systems. Our structured methodology ensures risks are identified early, addressed proactively, and mitigated effectively to prevent delays and maintain business continuity.

Our risk management approach includes:

Early Identification of Resistance Points

Conduct organisational sentiment analysis and address concerns before they escalate.

Executive
Leadership Buy-In

Engage senior management to actively endorse and champion the change initiative.

Feedback Loops

Establish structured feedback mechanisms (surveys, open forums, feedback forms) to continuously refine the change approach.

Measurable Outcomes

Success in change management extends beyond meeting KPIs; it is about fostering fundamental, lasting transformation within organisations.
While measurable outcomes are crucial for projects of this scale, we view these metrics as more than just benchmarks, they reflect our commitment to meaningful, lasting change.

  • User Adoption Rate: Percentage of employees actively using the digital solution within the first 6 months.

  • Training Completion Rate: Percentage of staff who have successfully completed training and passed competency assessments.

  • Reduction in Support Requests: Measure the decline in digital-related support requests post-implementation.

  • Employee Sentiment Analysis: Track improvements in employee confidence in using the digital systems through periodic surveys.

     

Building Lasting Change Through Key Performance Areas

Our hands-on expertise requires a multi-faceted approach that addresses the technical and human aspects of transformation.

Our key change management activities are designed to ensure that stakeholders are informed, trained, and supported throughout the ERP transition. These activities encompass structured communication, tailored training, and process alignment initiatives to facilitate a smooth transition while minimising disruption to the business.

 

Stakeholder Engagement & Communication

  • Conduct an initial Stakeholder Mapping Exercise to identify key impacted groups, their concerns, and their level of influence.
  • Develop a Change Readiness Assessment to gauge current organisational sentiment towards ERP transformation.
  • Establish a Multi-Channel Communication Strategy (leadership briefings, intranet updates, workshops etc) to create transparency and ensure ongoing engagement.

Training & Knowledge Transfer

  • Role-Based Training Programmes: We will develop tailored training programmes for various user groups, ensuring that employees understand how ERP impacts their specific roles.
  • Digital Learning Platform: A centralised knowledge repository with training videos, FAQs, and process documentation for ongoing self-paced learning.
  • Change Champion Network: Identifying key influencers across different business units to drive peer-led adoption.

Business Process
& Support

  • Conduct Impact Assessments for each business function to determine gaps and support required during ERP implementation.
  • Implement Process Alignment Workshops to ensure that business units understand and adopt new ways of working.
  • Provide Go-Live Support, including floor-walking, drop-in sessions and a dedicated Shape Associates team member to resolve post-implementation concerns.

Case Studies

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