Director
ERP Subject Matter Expert. Solution Architect.
Effective Problem Solver
August 22, 2025
For most organisations, an ERP implementation isn’t something that happens every year. It’s a once in a decade investment that touches every corner of the business, finance, supply chain, operations, HR and even sales. Get it right and your ERP becomes the backbone of growth. Get it wrong, and you’ll spend years fighting the system instead of benefiting from it.
That’s why client side ERP support is no longer a “nice to have.” It’s the difference between an ERP that works for you long term and one that drags your business down.
What Do We Mean by Client Side ERP Support?
Think of client side support as having an independent expert on your team, representing your interests throughout the entire ERP journey.
While the system integrator is focused on delivering their scope, and your internal team is busy running the business, client side consultants bridge the two. They make sure:
Business requirements are captured correctly.
Vendors and SIs are held accountable.
Decisions are made with long term value in mind.
In short, they protect your investment.
Smarter Procurement Across Departments
Selecting an ERP is not just about choosing software. It’s about choosing a solution that works for every department.
Finance may need stronger reporting, operations may need better planning, and HR may need smoother onboarding processes. A vendor or SI will naturally push the solution that works best for them.
Client side ERP support flips that around:
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Requirements are gathered across all departments.
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Vendors are evaluated objectively, not based on who shouts loudest.
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You’re not locked into one SI. You can compare and even mix partners where it makes sense.
That way, you buy the ERP that fits your whole business, not just one function or one vendor’s agenda.
Thinking Beyond Go Live
Too many ERP projects focus on the go live date as the finish line. In reality, it’s only the beginning.
The real question is: will your ERP still work seamlessly after the first major update?
Client side consultants plan for that from day one:
They push for configurations over heavy customisations, so future upgrades don’t break the system.
They design processes and data models that scale as the business grows.
They set up governance and testing frameworks so every update lands safely.
That’s what future proof ERP looks like. It’s not just about getting the system live, it’s about keeping it valuable for the next 10+ years.
The Bridge That Keeps Everyone Accountable
ERP projects often fail not because of technology, but because of miscommunication. Vendors speak “tech,” business leaders speak “strategy,” and end users just want something that makes their job easier.
A client side ERP consultant speaks all three languages. They translate, mediate, and keep everyone moving in the same direction. They’re the single point of accountability that ensures issues do not slip between the cracks.
That means fewer delays, fewer costly fixes, and a smoother journey from procurement to adoption.
ERP implementation is one of the biggest investments your organisation will ever make. And because it happens so rarely, you don’t get many chances to get it right.
With client side ERP support, you get:
A procurement process that serves every department.
An ERP designed to last through growth and updates.
Independent oversight that keeps vendors and SIs accountable.
In other words: confidence that your ERP will keep working, not just today, but for the next decade.
